I'm missing an item from my order, what do I do? FH Customer Support April 23, 2018 09:30 Updated Follow If your order arrives incomplete, please contact us. Once we very that you received an incomplete order, we will either issue you a refund or we will ship your missing item. Related articles Standard Shipping Time & Missing Packages When will my order be shipped/How long will it take for my item to arrive? My digital download redemption code doesn’t work and/or expired, how do I get the files? 2017 Holiday Shipping Information General Order Information Comments 0 comments Article is closed for comments.