I'm missing an item from my order, what do I do? FH Customer Support August 12, 2018 17:27 Updated Follow If your order arrives incomplete, please contact us. Once we verify that you received an incomplete order, we will either issue you a refund or we will ship your missing item. Related articles Standard Shipping Time & Missing Packages When will my order be shipped/How long will it take for my item to arrive? My digital download redemption code doesn’t work and/or expired, how do I get the files? General Order Information Limited Edition Items & Pre-Order Sales Comments 0 comments Article is closed for comments.