I'm missing an item from my order, what do I do? FH Customer Support January 10, 2018 18:40 Updated Follow If your order arrives incomplete, please contact us. Once we very that you received an incomplete order, we will either issue you a refund or we will ship your missing item. Related articles When will my order be shipped/How long will it take for my item to arrive? Standard Shipping Time & Missing Packages General Order Information Limited Edition Items & Pre-Order Sales I received an incorrect item, what do I do? Comments 0 comments Article is closed for comments.