I purchased merchandise at a show or at a concert, can I make a return or exchange? FH Customer Support October 24, 2017 20:20 Updated Follow We cannot accommodate any return or exchange requests for merchandise purchased at a concert or show. We can only assist customers who purchased an item online through a store that we are associated with. Related articles I don’t want the items that I ordered anymore. How can I return them for a refund or an exchange? I have a question about the store/products/my order, who do I ask? I received an incorrect item, what do I do? My digital download redemption code doesn’t work and/or expired, how do I get the files? Return & Exchange Process and Policy Comments 0 comments Article is closed for comments.