I purchased merchandise at a show or at a concert, can I make a return or exchange? FH Customer Support October 24, 2017 20:20 Updated Follow We cannot accommodate any return or exchange requests for merchandise purchased at a concert or show. We can only assist customers who purchased an item online through a store that we are associated with. Related articles I don’t want the items that I ordered anymore. How can I return them for a refund or an exchange? My digital download redemption code doesn’t work and/or expired, how do I get the files? I have a question about the store/products/my order, who do I ask? Limited Edition Items & Pre-Order Sales Can I cancel my order for a refund? Comments 0 comments Article is closed for comments.