Occasionally postal carriers may update tracking information to delivered right before your package has actually arrived at its destination. If this happens, your package should be delivered in about 24-36 hours after your tracking information has been updated.
If you still are unable to locate your package, we ask that you please contact your neighbors, building receptionists, or the postal carrier to confirm the exact time and location for the delivery. You may be required to pick your package up at one of their facilities.
For international customers, often items are marked as “delivered”, but are actually being held by customs or the local parcel office. We urge you to contact these facilities if your package has not arrived before reaching out to us.